Résumé

Professional Summary

Accomplished treasury management, banking, and operations professional with extensive experience managing high-value payment processing and financial services implementations for Fortune 500 and government clients. Track record of driving operational excellence through process reengineering, electronic payment system conversions, and workflow automation, achieving multimillion-dollar cost savings and exceptional SLA performance. Skilled in leading cross-functional teams to optimize transaction accuracy, reduce cycle times, and enhance client experience while maintaining stringent compliance and audit readiness.

Education

• Virginia Commonwealth University, Richmond, VA
  Master of Business Administration
  • Final GPA: 3.9
  • Concentration: Supply Chain Management
• University of Richmond, Richmond, VA
  Bachelor of Arts, Liberal Arts

Proficiencies

• Client onboarding & implementations: Managed 40+ Treasury Management implementations per year across Integrated Payables, EDI, and bulk-check streams; maintained 100% SLA performance for 10 consecutive months while shepherding a $1B/month state payroll file to ensure uninterrupted disbursements to 78K employees and vendors.
• Treasury products & payment operations: Hands-on with ACH/EDI conversions and Integrated Payables, migrating paper-based and bulk-check B2B payments to electronic rails to improve speed, accuracy, and auditability.
• Sales enablement & proposals: Redesigned the proposal template and supported delivery of ~100 client proposals to marquee prospects, enabling consultative, client-centric materials that mapped solutions to needs and accelerated new business pursuits.
• Data analysis, pricing inputs, and proformas: Advanced Excel/VBA skills to analyze throughput, error rates, and unit costs; built business cases quantifying operational impact (e.g., >$20M annual hard-cost savings; came in 5% under a $4M budget), enabling credible inputs to pricing and proposal modeling.
• Risk, controls, and compliance: Familiar with KYC/OFAC principles; sustained audit readiness while managing high-value payment runs and conversions, balancing client needs with operational and regulatory risk considerations.
• Client service and issue ownership: Drove timely, error-free execution through SLA discipline; routed issues to the right owners, maintained communication loops with stakeholders, and protected client experience during product ramp-up and billing transitions.

Professional Experience

Additional Information

• Volunteerism: Treasurer, Board of Directors, Academic Writers Studio, Inc., “Project Homeless Connect” via Homeward
• Entrepreneurship: established a self-operating print-on-demand clothing store on Etsy
• Hobbies: modular synthesizers, music production, Ingress, road trips